In the Search box, type in the new email address and click Add. Under the Open these additional mailboxes: section, click the + symbol. You will need to have full access rights to the mailbox in order to show it in Outlook on the Web's folder pane. Click the Outlook dropdown on the top bar of your screen and select Preferences. If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab. Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. The shared mailbox will be listed at the end of the folder list. Simple MAPI is used when an Office user creates or sends an email from an Office application on Windows while Outlook is closed. To learn more, see Enable shared folders and shared mailbox scenarios. If the correct account doesn't come up as you begin typing, click Search directory button. Shared mailbox support is now in preview in Outlook on Windows and on Mac. Click on More to expand the folder list.If you want to open the shared mailbox in the folder list under your folders, follow these steps: Click Open to open the mailbox in a new tab. Most people easily find the menu to open a shared mailbox in a new browser tab - click on the user photo in the upper right corner and select Open another mailbox then type the name of the mailbox you want to open.
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